Stay Alfred Frequently Asked Questions
Q: Is smoking allowed in or around your properties?
A: Absolutely not. Smoking is prohibited on the rented premises and heavy fines will apply according to the rental contract.
Q: Is there internet in your properties?
A: Yes, every room is equipped with WIFI internet. Because there are so many devices that connect to the internet, there are can be connection issues. We cannot guarantee internet service due to weather, maintenance, outages by the internet provider, etc. No refunds will be given due to internet inaccessibility.
Q: What is the cancellation policy?
A: At the time of booking, a 30% deposit of total rental charges is made. The guest has 24 hours of making the reservation to cancel the booking for a full refund. After 24 hours, the 30% is nonrefundable. 30 days prior to arrival, we automatically collect the balance, and the total is nonrefundable. If we are able to re-rent the property, we will reimburse the guest for what we were able to book. This is why we recommend Travel Insurance (we take care of this for you at time of booking) to avoid potential travel complications. Read more about Travel Insurance here.
Q: Is this style of accommodation for everyone?
A: Unfortunately not. Our operations differ greatly from a hotel Our properties are much bigger than hotel rooms, usually 3-4 times the size, which more appliances, furniture, moving parts and pieces that can go wrong and sometimes will go wrong. Our staff will fix items as quickly and appropriately as possible, but we do not always have the ability to switch rooms like a hotel can.
Q: Is there parking provided at all properties:
A: Not all of our properties have parking. If there is parking, it can be purchased through StayAlfred.com or through our reservationists. Each property has a different parking situation and our easy to use instructions will guide you through the process. If a property does not have parking, we will happily share with you the nearby parking options. For properties with parking, we can only reserve one spot per property.
Q: Is there air conditioning in all of your properties
A: Not all properties, especially those in cooler climates, have air conditioning. You can check on our website or speak with our reservation staff for more details. If you do not see air conditioning advertised, it is likely not provided.
Q: Can I bring my pet?
A: We love animals, but some of our properties do not allow pets of any kind. Please checks with Stay Alfred before bringing your pet as there are size and breed restrictions. There is also a nightly pet fee that is required if bringing your pet.
Q: How old do I need to be to reserve a home?
A: Our guests must be 21 years or older to reserve a property, or accompanied by a parent or legal guardian at all times, this is a rule that cannot be changed.
Q: Does the property come with towels, linens, and extra bedding? Should I bring extra with me?
A: Each property is provided with enough towels, linens, and extra bedding for the max room occupancy. Before you arrive, the beds will be made with clean linens, and fresh bath towels will be provided. There is also a washer and dryer in the unit or in the building to wash used towels.
Q: What do I need to do before check-out?
A: Check-out is at 11am local time. All we ask is that you start a load of dishes in the dishwasher prior to departure. Be sure to follow the check-out instructions and what to do with keys and parking passes. A $250 per hour fee will be assessed for failing to vacate the unit by the agreed upon check-out time.
Q: What time is check-in and check-out?
A: Check-in is at 3 pm local time. Check-out is at 11 am local time.
Q: How do I obtain the keys?
A: 7 days prior to Arrival, we will invite you to live like a local and download our free APP, which is amazing, or you can print off a PDF copy of the Arrival and Departure Instructions. We highly recommend the APP, as it has all the check-in information, codes, passwords, etc to get into the buildings. In addition, it has the best local restaurants, activities, events, transportation, and much more. You can also easily share it with all of your guests.
Q: What if we have a maintenance emergency during our stay?
A: Call us immediately (866.232.3864) and follow the prompts. We have managers and maintenance staff on call 24/7 to resolve these matters as quickly as possible.
Q: What if the property is locked upon our arrival?
A: Call us immediately (866.232.3864) and follow the prompts. We have managers and maintenance staff on call 24/7 to resolve these matters as quickly as possible.
Q: When do I need to pay for my reservation?
A: A 30% deposit will be made at the time of booking. 30 days prior to arrival, we will automatically collect the rest. If the reservation is within 30 days of booking, the full amount will be required.
Q: Is the cleaning fee optional?
A: No. We pride ourselves on the consistency of professionally cleaned properties upon your arrival. We have no way to ensure a unit is to our standards if the previous guest cleans the unit. Our cleaning staff is required to meet very strict standards for each and every checkout. This is for the benefit of all of our guests and staff.
Q: What items are provided in the house?
A: Each and every bed will be made with fresh linens prior to your arrival. Bath towels will be provided based on the max occupancy of the property. If the property has a pool or a spa, you should bring extra beach towels with you. The bathrooms will have a limited supply of hand soap, shampoo/conditioner, and a hair dryer. The kitchen will have a basic dishware set, coffee maker, and pots and pans, wine glasses, coffee cups, bottle/can-opener, cork screw, microwave, and a toaster. Other kitchen items may be in the unit. If you would like to cook something that requires a specific pan or utensil, I would recommend bringing those items along with you. Spices are not provided, and we would recommend bringing them if you have a special meal dependent on them.
Q: Do you allow early check-ins?
A: An early check-in can only be approved 24 hours prior to arrival. They are dependent on whether or not the cleaning staff has time to fully clean the home before your arrival. If guests are checking out the same day that your reservation begins, an early check-in is not allowed as it will not allow the housekeeper enough time to fully prepare the home for you. Call or email us 24 hours prior to arrival to see if early check-in is available.
Q: Do you allow late check-outs?
A: A late check-out can only be approved on the day of departure. They are dependent on whether or not the cleaning staff has time to fully clean the home before the next guest’s arrival. If guests are checking in on the same day that your reservation ends, a late check-out is not allowed as it will not allow the housekeeper enough time to fully prepare the property for the next guest. Call or email us 24 hours prior to departure day to see if a late check-out is available.
Q: Do babies count toward the maximum occupancy?
A: Children under the age of 2 do not count toward the maximum occupancy.
Q: Do you provide pack-n-play cribs?
A: We have pack-n-play cribs available for $7 per night. You would need to call us 24 hours prior to arrival to arrange for a pack-n-play to be in your room.
