As part of our ongoing series, we are pulling back the curtain on the Stay Alfred team and introducing you to some of the people who work so hard to make sure you and your family have the best stay possible. Last week we met Cat, one of our marketing specialists. This week, we’re talking to Shane, a customer care guru:

Tell us a little bit about yourself:

I’m part of the Customer Care Team and learned about Stay Alfred from idle chatter at a yoga studio. You’ll probably find me running around, crafting up something in the kitchen, or reading some esoteric history theory (having a history degree helps), but not all at once, that’s dangerous. I’m also a nerd, with Star Wars as the drug of choice. And sometimes, things just don’t get better than the combo of good jazz and good whiskey.

How long have you worked at Stay Alfred and how did you learn about our company?

Since September of 2014.

What are some of your responsibilities?

Manning the phones, responding to emails from guests, solving any and all problems that challenge our guests travels (in regards to our vacation homes), and just being awesome in general.

What are some of the things you enjoy about working at Stay Alfred?

The atmosphere, working with people that (at least sometimes) are having fun. Interacting with tons of interesting people, from coworkers to the guests, and everyone in between. And the feeling that comes from helping someone solve a problem, even if it is just getting the wifi to work by verifying a password.

What are some of the challenges you’ve experienced during your time at Stay Alfred?

Balancing expectations, excitement, and reality for guests during difficult situations. Effectively communicating across long distances to assess, work through, and solve any particular challenge sometimes seems more like a fine art, than a skill.

What have you learned about the vacation rental industry while working here?

How much work goes on behind the scene to make a singular rental repeatably perfect is astounding.

How do you describe Stay Alfred to people who are unfamiliar with us?

Like hotels, but better.

Describe your single best experience while working at Stay Alfred?

Getting invited to crash on a couch, if I was ever in the area (Perth), and needed a place to stay.

If you could visit any one of our vacation rentals, which would it be and why?

Toss up between the Solera and the Douglas. Prime spots in Denver, and in a few hours you can get out to the Mountains and go climb some 14ers.

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