Stay Alfred Vacation Rentals, based in Spokane, Wash., incentivizes its guests to provide valuable customer feedback by making donations to a local charity, We Help Babies, on their behalf.
Like many companies, Stay Alfred-which manages urban vacation rental properties in ten cities nationwide-sends a survey to each guest a few days after they check out. But they wanted to get as much honest and useful information as possible.
“We wanted to increase the volume of feedback, without skewing the data,” said Skyler Reep, marketing director. “Paying someone for an opinion is a great way to change that opinion.” So Stay Alfred opted to donate money on behalf of the guest, in exchange for a completed survey.
“Our survey completion rate has more than doubled, since the implementation of the donation program,” said Reep. “And the money goes to a great cause.”
Stay Alfred’s charity of choice is We Help Babies, a Spokane organization that provides diapers, wipes, formula and other supplies to babies in need in our community. So far in 2015, Stay Alfred has donated $4,080 to the cause.
The improved survey performance has helped Stay Alfred take action to improve guest satisfaction much more quickly than most companies can. “When most of your customers give you their honest feedback,” said Reep, “priorities emerge quickly. Our guest satisfaction data lets us stay nimble in a very competitive sector.”
And the results? Stay Alfred boasts 98% positive reviews on sites like TripAdvisor and VRBO, so it must be working.
About Stay Alfred Vacation Rentals — We’re the first nationwide urban vacation rental company-offering the space, privacy and value of vacation rentals with the convenience of secure online booking. Stay Alfred offers the finest vacation rentals and corporate housing in the most sought-after downtown locations known to man.
By booking with Stay Alfred, you are choosing premier travel accommodations. We never compromise on quality, comfort, or convenience because we understand that our guests expect, and deserve the best. Each Stay Alfred property offers first-class modern amenities, attractive decor, 4-star housekeeping, unsurpassed location, and is equipped with all the comforts of home. In the heart of downtown, you will be within easy walking distance of upscale dining and shopping, as well as walking trails, parks, and historic sites. Many of our guests decide not to rent a car!
When you arrive at your vacation rental, check-in and check-out could not be more simple or convenient thanks to our award-winning Stay Alfred mobile app. It allows the flexibility to check in on your schedule and can help you find nearby attractions during your stay. Stay Alfred’s experienced travel team has loaded the app with the best restaurants, shops, museums, and meeting spaces.
Are you planning a trip? Click here to view all of our great downtown vacation rentals
